Telus - Hours of Adjudication for submitting Claims

Mary Jane -

NOTE: TO VOID A CLAIM IN JUVONNO, IT MUST BE DONE BY MIDNIGHT EASTERN STANDARD TIME THE DAY THE CLAIM WAS SUBMITTED. 

TO CONFIRM A CLAIM WAS VOIDED YOU CAN CONTACT THE INSURANCE COMPANY DIRECTLY.

 

Chambers of Commerce Group Insurance Plan 
24/7 with a short maintenance window at 11pm EST.

CINUP (Johnston Group) 
24/7 with a short maintenance window at 11pm EST.

Cowan Insurance Group (managed by Express Scripts Canada) 
We process transactions 24 hours a day, 7 days a week, excluding maintenance periods.

Desjardins Insurance 
Acknowledgements are generated 24 hours a day, 7 days a week. Deferred submitted claim requests are processed by Desjardins Insurance within two business days following the request.

First Canadian (Johnston Group) 
24/7 with a short maintenance window at 11pm EST.

Great-West Life Assurance Company 
The Great-West Life Assurance Company system can respond with payment details from 6:30 a.m. to 10:00 p.m. EST from Monday through Saturday. The system will be available  on most statutory holidays, except when the holiday falls on a Sunday. Outside this period, only an Acknowledgement  will be generated.

Industrial Alliance Insurance and Financial Services Inc. 
Monday to Thursday from 6:00 a.m. to 10:00 p.m. EST
Friday from 8:00 a.m. to 10:00 p.m. EST
Saturday from 8:00 a.m. to 6:00 p.m. EST
Sunday from 8:00 a.m. to 6:00 p.m. EST
Same hours apply for the holidays, unless specified otherwise.

Johnson Inc. 
24 hours a day, 7 days a week, excluding maintenance periods.

Manulife Financial 
The hours of adjudication are as follows:
Monday to Friday: 5:30am to 12:30am EST
Saturday: 5:30am to 8:00pm EST
Sunday: 8:00am to 10:00pm EST

Maximum Benefit or Johnston Group 
24/7 with a short maintenance window at 11pm EST.

Sun Life Financial 
The Sun Life Financial system can respond with payment details from 6:01 a.m. to 12:00 a.m. EST 7 days a week. Outside this period, only an Acknowledgement will be generated.

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